Frequently Asked Questions (FAQs)
1. What types of training courses does Armstrong To The Rescue offer?
Armstrong To The Rescue provides a comprehensive range of training options, including live virtual training, blended-learning, and instructor-led courses. We specialize in Basic Life Support (BLS), CPR, First Aid, and AED training.
2. Are the training courses accredited?
Yes. We are a licensed training provider of the American Red Cross, affiliated with American Heart Association instructors, and an approved training center by the Health & Safety Institute. This ensures our courses meet the highest quality and safety standards.
3. How can I find and enroll in a course?
You can explore and enroll in our available training courses by visiting the Training Solutions section on our website at armstrongtotherescue.com/trainingsolutions
4. Does Armstrong To The Rescue offer online courses?
Yes. We offer flexible online courses that provide essential knowledge and skills. You can find these listed under Training Solutions.
5. Can organizations request company training sessions?
Absolutely. We provide customized company training sessions designed to meet the specific needs of businesses and organizations. To request a session, please visit the Company Training Inquiry section on our website.
6. How can I contact Armstrong To The Rescue for more information?
You can reach us by phone at (678) 842-4342. You may also use the Contact Us page on our website to connect with us by email.
7. How can I stay updated on upcoming courses and events?
Subscribe to our mailing list by entering your email in the subscription box on our website. You’ll receive updates about new courses, community events, and important announcements.
8. What happens if I sign up for a course after office hours?
Our office hours are Monday through Friday, 9:00 AM – 3:00 PM. If you register for a course after office hours, you will receive your registration information on the following business day.
We strongly encourage individuals to register early and not wait until the last minute to ensure quality service, preparation, and availability.
9. Where can I find my registration information for the online portion?
After registering, you will receive an email directly from the American Red Cross or American Heart Association with login instructions to access your student portal and begin your online course.
You will then receive a separate email from Armstrong To The Rescue with details for your in-person training session.
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If you do not see these emails in your primary inbox, please check your SPAM/Junk folder.
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If you still have not received an email, please contact us immediately so we can resend your information.
10. When will I receive my certification card after completing training?
Certification cards are issued within 24–48 hours of completing your hands-on training session. Your card will be emailed to the address you provided during registration. Please be sure to check your SPAM/Junk folder if you do not see it in your inbox. If you do not receive your certification card within this timeframe, please contact us at training@armstrongtotherescue.com for assistance.
11. What is Armstrong To The Rescue’s Cancellation & Rescheduling Policy?
1. Rescheduling Policy
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Reschedule Fee: A $25 reschedule fee applies if you request to move your registration to another class. Complete the Reschedule Form.
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Time Restriction: Rescheduling is not permitted less than 24 hours before your scheduled class. If you miss this deadline, you must re-enroll at the full course fee.
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Reschedule Insurance: For $15, participants may purchase Reschedule Insurance. This allows unlimited rescheduling as needed without additional reschedule fees. Complete the Reschedule Form to request a change.
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Incomplete Online Session: If you do not complete your online portion prior to the in-person session, you will not receive a refund and must re-enroll at the full course fee.
2. Tardiness Policy
Students must arrive at least 10 minutes before the scheduled start time. Late arrivals will be marked as a NO SHOW and will not be eligible for a refund. Students marked as a NO SHOW may register for a future class by paying 100% of the standard registration fee.
3. Course Completion Cards
Certification cards will only be issued once the course fee has been paid in full and both the online and hands-on sessions have been successfully completed.
4. Cancellations and Refunds
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48 Hours or More Before Class: Eligible for a 50% refund.
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24 Hours or Less Before Class: No refunds will be given. Students must register again at 100% of the course fee.
5. Reschedule Insurance
Reschedule Insurance can be purchased at registration for $15. This policy waives reschedule fees and allows unlimited reschedules.
6. Class Cancellations by Armstrong To The Rescue
If Armstrong To The Rescue cancels a class, students may reschedule at no cost or request a full refund. Refunds may take up to 5 business days to process.
7. How to Cancel or Reschedule
All cancellations or reschedule requests must be made directly with a customer service representative:
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Phone: (678) 842-4342
By registering, you acknowledge that you have read and agree to these terms. You also consent to being photographed, filmed, or audio recorded for social media and promotional purposes.